The client requests us to contact his supplier to pick up a load from Cleveland, Ohio, to Iquique Chile. However, the commodity of this load was Credential Clothing. We get noticed that the Chilenian Authorities require that this kind of shipments must be fumigated in order to enter to the country, we had to look for a fumigator that can handle this. Still, we couldn’t find a fumigator with the particular gas that is required around the load area, so we manage to get this load trough the New York Port. We contact a fumigator who has to fumigate this just in the right moment since this has to be done between the arrival from the rail and before this was loaded to the vessel.

We had to be very coordinated with the terminal team in New York, to get noticed when the container arrived from the rail to the port and place the container on hold and then also we had to be very coordinated with the fumigator in New York to get right away to the port to get the fumigation done once we get the notice that the container has arrived at the port once the fumigation was done we had to inform to ask the team in the terminal to place back the container on track to get loaded into the vessel.

The container was successfully placed back on track to get to Iquique and we got all the documentation that we need to release the container at the destination, without any problems or extra charges.

We handled a container of books to Swaziland (an independent country within South Africa).

What made this very challenging was that the delivery location was located in a remote area with very bad road access and the ground was very swampy, so we could not deliver the container in the normal manner via truck.

We hired a crane, which was more stable on the ground, to lift the container over a fence and place it down in the receiver’s property. This one took a lot of coordination with a lot of parties to ensure that it went smoothly.

The client requested our help coordinating the shipping and clearance of 12 modular buildings to be used as classrooms in Kaktovik, due to their only school burning down on an overnight fire. We contacted all the parties involved in the movement such as shipper, consignee, broker, truckers, etc. and made sure everyone was on the same page. We helped to obtain the necessary information and documentation in order to do de clearance on time so there weren’t any issues while crossing the border.

Gathering all the correct documentation on time as well as efficient coordination.

The 12 modular buildings successfully crossed the border and were delivered at the final destination where the kids were able to use them to attend their classes.

The client needed us to help them move an Auger Sampler from Pikeville to Russia, they would pick it up from there and send it to Karaganda, Kazakhstan.

One of our main concerns is that the route they requested in the booking, finishes in Russia, they wanted to move the cargo from Russia to Kazakhstan, but we weren’t sure that they were going to be able to clear the cargo once it arrived. Also, it was really difficult to move, since the dimensions were bigger, and we needed to be careful with the machine.

The Flat Rack container arrived successfully to Novorossiysk, Russia. We required a Flat Rack 40′ container, a Double Drop Extended truck, and a wrap from Port to Port.

In the end, even after all the problems we had and all the client demands, we deliver successfully to the client and they are very happy with Vector and we are both looking forward to working together soon.

Our client asked us to move an air shipment of medical supplies to a client of theirs in Guatemala.

We worked with two agents in the destination. One helped us organize the customs clearance and the other the delivery to our customer’s client in the destination. Due to this, there was very specific information that needed to be in the commercial invoice, and we had to work with both our customers and the agents in the destination to get the documents amended in the exact way needed. Due to a system error, the shipment did not depart as scheduled in the beginning. We worked with the airline and the shipment departed one day after. Both agents in destination and Vector worked simultaneously to coordinate customs clearance and delivery.

Our client received their shipment and was incredibly pleased that everything was delivered as fast and efficient as possible after the initial system error that caused a delay.

The client asked us to make a DOOR to DOOR shipment of medical equipment and supplies, to the final destination in Francisco Morazán, HN.

Through this redistribution of medical supplies and equipment Matter is increasing access to health in some of the hardest to reach corners of the world.

The client had to go through a long customs process. The customs authorities required a physical inspection because it was a dispensed product, and 100% of the cargo was inspected.

The medical equipment and supplies successfully arrived in Honduras. Our operations team pushed the destination agents to avoid any extra costs due to the time spent in customs.

Our client in Haiti needed assistance sourcing a specific type of pigment from Mexico in order to fulfill a large order of plastic caps for Coca-Cola and Danone. This was a big opportunity for our client to grow their business but they could not find the correct pigments locally to complete the order. They needed a partner that could coordinate with the supplier in Mexico and ship the pigments as quickly as possible.

The order was time sensitive and the client’s continued relationship with Coca-Cola required them to complete the order on time. Pigments usually are considered haz-mat which added a few steps to the shipping process and sometimes causes delays when exporting/importing.

Our local team in Mexico coordinated with the supplier to start the export process and during this time discovered that these pigments were derived from only natural sources so they weren’t considered hazardous. That eliminated some worries about the additional documentation. The team worked to secure an export booking quickly and filed all the paperwork so that the order was able to get in transit quickly. The pigments were delivered on time and our customer’s partnership with Coca-Cola was not affected.

El cliente solicitó apoyo en la recolección de diversos productos en su residencia en Brasil para traerlo a la ciudad de mexico por cuestion de trabajo.

Análisis del proceso de inventario y embalaje de los trailers para que en los diferentes paises no hubiera problemas ni demoras.

Fue necesario tramitar algunos permisos especiales para poder circular la mercancía hasta llegar a MX como se planeó.

Our customer Pedals for Progress requested a new shipment to Togo. In which he was moving used bicycles and sewing machines for donation purposes.

In order to make the exportation to Togo, we had to create an ECTN, which is a declaration to the African country of the merchandise that is entering the country.

We followed our procedure as usual, and for the documentation, we were going to release it via originals. We sent the original documents by parcel and we made sure they received them on time, for the parcel company it was hard to find the consignee address since it was a small location not easy to find, so the consignee had to collect the papers directly at the parcel office in his locality.

The name he used as the consignee, was not registered as an NGO, even though they are a charity organization. The consignee realized this one week previous to the vessel arrival, this is important since the duties and taxes and taxes amount to pay, may vary if the shipment is for charity, which was this case.

This was a problem because the organization that could help him had a different name, and the originals needed to be sent back to us in the United States so that they could be fixed and send the new ones to him to evade the higher costs of duties and taxes. Sending back the documents would have taken approximately a month due to the transit time, and that implied that the container would rest at the port in the meantime. Taking this action would have cost him a lot because of detentions and storage.

His second option was to pay for the duties and taxes amount as they were and evade the detention and storage charges at port. He decided to take this last action, yet he was not expecting the amount that customs at his country wanted to charge. By the time he agreed, his customs bill was a very high amount especially for his community. They had a huge difficulty to collect the money to pay for customs but in the end, they were able to take out the container.

The consignee was really happy once they were able to take out all the bicycles and the sewing machines. These articles made an impact in their lives, since they really needed them for the young generations to keep studying and for the women to have a source of work through the sewing machines and generate income for their families.

The client requests us to move a load from Los Angeles, California, to Iquique Chile. The commodity was General New / Return used items, this kind of freight needs to be fumigated to access to Chile, because of this we had to found a fumigator that can handle this with the correct gas, once we contact the fumigator we had to be very coordinated with the Supplier, the trucking company and the Fumigation company since we had to do everything on time to ingate the container to the terminal before the Cut-off because the fumigation requires ventilation of 24 hours once it’s done.

The LA Port is one of the most congested ports in the united states, so to ingate a container you must have an appointment and be there at the exact moment otherwise if you lose your appointment you will have to get a new one since this was going to be fumigated and ventilated. We had just a few days to complete everything. There was no place for mistakes or setbacks because we had to ingate this on time.

We successfully coordinate everything on time and ingate the container without any problems or extra charges and it was delivered to Chile on time and with all the proper documentation that is required to release at destination customs.

Rise Against Hunger is a great non-profit organization that arranges meal packaging events to provide food and micronutrient sachets to needed people all around the world. This project was divided into two different parts because we helped them to make possible their first events in Brazil. These were for the “World Food Day” last year and the organizers where Kraft Heinz for one event and United Airlines for the other one.

This project was during October 2019, and started on Raleigh, North Carolina, and departed on an airplane from L.A. to Sao Paulo Airport in Guarulhos, Brazil where our partner agents helped us with customs clearance and with the delivery to Nerópolis. Goias at the Kraft Heinz facilities.

This was an interesting project because it was the first time our client exported to Brazil, the original route they needed was unavailable, so we combined different types of transport to make this happen, plus, in order to be able to clear customs, we had to send original documents signed in blue ink. After the event in Nerópolis, Goias was over, we picked up some material and delivered it by truck to the United Airlines facilities back in Sao Paulo, Guarulhos so they could host the second event.

Another challenge we faced during the project was the timing and availability of truckers to pick-up and deliver everything on time.

The good thing for us is that we have reliable partners in Brazil and with their help, we could get this done just in time.

We recently handled 2 x LCL shipments for this client, and this proved very challenging because we only have one agent there and it was difficult to get the agent to understand the urgency of these shipments.

Because it is not a common lane of export from the USA it was also a challenge to review previous shipments and reviews on how best to work with islands in the Caribbean.

The end result was that with lots of patience we managed to coordinate the shipments properly and our new customer, was very happy with the result.

The client requested us to move assorted surgical instruments and heart-lung machine spare parts to Umm Qasr; we had to consolidate the load in a warehouse because of all the items came from different locations, when the container was loaded, we moved the shipment. It arrived without issues to the destination. Still, it took a lot of time to get released from customs and to being delivered to the consignee because the machine parts and the instruments were donations for a hospital; we had to use a donation letter from the shipper despite that the customs release process was too long.

Communication with the people at the destination because of the time difference, we had difficulties in getting updates and information about the release.

We completed the shipment successfully moving 52 items from Niskayuna NY and 4 items from Albany NY, palletizing 50 Boxes onto heat-treated pallets, creating 6 units / 5 custom heat-treated crates, drayage from the warehouse to the port, load/block/brace 20’ container. The hospital received the items, and now they have better equipment for heart surgeries.

The client asked us to manage a complete move DOOR-to-DOOR of one of their shipments of medical supplies, to the final destination in Harare, Zimbabwe.

For this kind of shipments we need duty exempt on certificates and import licenses from consignee due to tax exception. The agent at destination also request an Exoneration letter and original documents before cargo arrives at Zimbabwe.

The container of equipment and supplies will be a huge help for the doctors and nurses assisting with the day-to-day care of the victims of the Tropical Cyclone disaster.

Durante la pandemia por Covid-19 se han importado más de un millón de cubrebocas y mascarillas en un periodo de 3 semanas.

Adaptarse a las nuevas políticas de exportación de China, diferencia horaria, saturación de aerolíneas y retraso en los vuelos.

Abastecimiento de cubrebocas.

The client asked us to manage the complete move DOOR-to-DOOR of one of their shipments of medical equipment and supplies, to the final destination in Francisco Morazán, HN.

Through this redistribution of medical supplies and equipment Matter are increasing access to health in some of the hardest to reach corners of the world.

The client had to go through a long customs process. The customs authorities required a physical inspection because it was a dispensed product, and 100% of the cargo was inspected.

The client had to go through a long customs process. The customs authorities required a physical inspection because it was a dispensed product, and 100% of the cargo was inspected.

The medical equipment and supplies were successfully arrived to Honduras. Our operations team was pressuring the agents at destination to avoid incurring extra costs due to the time spent in customs.

We had to contract a warehouse in Savannah to trans-load, store, re-palletize on heat treated certified pallets, and load out 5 containers destined for Africa. All while keeping track of piece counts and inventory. This shipment was challenging and lasted for over 3 months but we coordinated it with all the different parties and vendors and the end result was 2 separate shipments that departed on time.