Vector Global Logistics
Our Commitment
Vector Global Logistics is committed to conducting business ethically, responsibly, and with respect for people, communities, and the environment. We encourage anyone who believes our company, our employees, or our business relationships may have caused or contributed to a material adverse impact to raise their concerns.
This procedure provides a transparent process for reporting concerns so they can be reviewed, investigated, and addressed appropriately.
Who May Submit a Grievance?
Anyone may submit a grievance, including customers; suppliers and vendors; carriers and logistics partners; port workers and subcontractors; community members; NGOs or civil society organizations; government agencies; current or former employees; and any other stakeholder affected by our operations.
Types of Concerns We Review
Vector will review concerns relating to material impacts associated with our operations or business relationships, including:
- Human rights concerns
- Forced labor, child labor, or modern slavery
- Unsafe working conditions
- Workplace discrimination or harassment
- Ethical business conduct or corruption
- Environmental impacts
- Data privacy or misuse of confidential information
- Violations of applicable laws or regulations
- Serious misconduct by employees or business partners
- Other concerns related to our public commitments and company policies
Routine operational matters such as shipment delays, billing questions, scheduling issues, or normal customer service requests should continue to be directed through the appropriate customer service channels unless they involve one of the issues listed above.
| Track | Examples |
|---|---|
| Human rights concerns | Forced labor, child labor, labor exploitation, human trafficking, passport confiscation, excessive working hours by suppliers or carriers |
| Worker health & safety | Serious injuries involving Vector personnel or reported concerns involving logistics partners, ports, warehouses, or subcontractors |
| Discrimination or harassment | Complaints involving employees, contractors, applicants, or business partners |
| Ethics & compliance | Bribery, corruption, fraud, sanctions violations, customs fraud, conflicts of interest, falsified documentation |
| Environmental impacts | Illegal dumping, hazardous spills, significant pollution incidents, repeated environmental non-compliance by suppliers or carriers |
| Data privacy & cybersecurity | Material privacy breaches or unauthorized disclosure of confidential information |
| Supplier Code of Conduct violations | Significant violations reported by suppliers, customers, NGOs, or employees |
| Community impacts | Complaints involving significant community disruption, public safety, or environmental harm related to Vector's operations |
| Repeated systemic issues | Multiple similar complaints indicating a broader process failure, even if each individual complaint is minor |
How to Submit a Grievance
All persons are encouraged to report any concerns regarding climate action to Vector through our reporting processes, which provides anonymity to the extent permitted by law. Vector prohibits retaliation against anyone who reports a concern in good faith.
For more information, questions, or to raise a concern, please contact Co-Founder and Managing Director, Enrique Alvarez at [email protected] or 215-680-3142.
Confidentiality and Non-Retaliation
Vector Global Logistics will make every reasonable effort to maintain confidentiality throughout the review process. No individual will be retaliated against for raising a concern in good faith, regardless of whether the concern is ultimately substantiated. Reports made maliciously or with knowingly false information may be subject to appropriate action where permitted by law.
Investigation Process
Upon receiving a grievance, Vector will:
- Acknowledge receipt when contact information has been provided.
- Conduct an impartial review.
- Gather additional information where appropriate.
- Determine whether corrective or preventive actions are necessary.
- Communicate the outcome, when appropriate and legally permissible.
- Document material grievances and monitor recurring issues to identify opportunities for improvement.
Depending on the nature of the concern, investigations may involve senior leadership, Human Capital, legal counsel, or other appropriate subject matter experts.
Continuous Improvement
Vector tracks material grievances, corrective actions, and recurring themes as part of its ongoing commitment to responsible business practices and continuous improvement.
An annual review of all grievances will be publicly posted with our annual impact report every year.
